Privacy Policy
Last Updated: August 28, 2026 • Effective Version 3.0
Executive Summary
SellGrow Systems Inc. ("SellGrow", "we", "our", or "us") respects your business and personal privacy. This Privacy Policy details how we collect, store, process, and protect your information across our CRM, WhatsApp Business API gateway, AI Voice Assistants, and modular SaaS tools.
1. Information We Collect
We collect information to provide, personalize, and improve our digital operating system:
- Account & Profile Information: Name, email address, phone number, company name, billing details, and login credentials provided during account creation.
- Customer Communication Data: Messages, chat logs, media attachments, and transcripts routed through Meta WhatsApp API, live website chat, and shared team inboxes.
- VoIP & AI Voice Recordings: Audio snippets, real-time speech-to-text transcripts, and caller sentiment metrics generated during automated AI Voice Receptionist calls.
- Technical & Telemetry Data: IP address, browser type, device identifiers, system performance logs, and regional location metrics.
2. How We Use Data
Your data is processed strictly for legitimate operational purposes:
- To deliver and maintain our SaaS services, CRM pipeline tracking, and automated workflows.
- To train tenant-isolated AI models for automated speech recognition and generative responses without cross-tenant data leaks.
- To process subscription payments, issue invoices, and prevent fraud.
- To send critical system alerts, maintenance notifications, and product updates.
4. Encryption & Security
We implement multi-layered enterprise security controls:
- AES-256 bit encryption at rest for database storage and TLS 1.3 encryption in transit.
- Strict Role-Based Access Control (RBAC) preventing unauthorized employee access.
- Continuous vulnerability scanning and annual SOC-2 audit compliance checks.
5. Your Privacy Rights
Depending on your jurisdiction (including GDPR in Europe, CCPA in California, and DPDP Act in India), you hold the following rights:
- Right of Access: Request a copy of all personal data held under your tenant account.
- Right to Erasure (Right to be Forgotten): Request full deletion of customer records and AI speech logs.
- Data Portability: Export your CRM contacts and conversation logs in standard JSON or CSV format.
7. Contact Privacy Officer
If you have questions, data request inquiries, or security concerns, contact our Data Protection Officer:
Data Protection Officer (DPO)
SellGrow Systems Inc. Headquarters
Email: privacy@sellgrow.io
Address: Grand Tower, 4th Floor, Chennai, TN 600001, India